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FAQ & Help

How To Register?

How Do I Manage My Account?

How Do I Order?

How Do I Search For Products?

How Can I Pay?

How Do I View My Shopping Cart?

How Do I Use My Shopping List?

How Do I Complete The Checkout Process?

How Do I Review My Order?

Is It Safe To Use My Credit Card?

Delivery Information

 

How To Register?
If you are a new user on Go-Buy-Lah Online, please follow these simple steps to register:

  • Click on "Login or Join Free" link on the top, you will be taken to the Login/Create an Account page.
  • Left Section for New User - Please fill in all the necessary details and click on the "Submit" button at the end of page. 
  • Right Section for Registered Customers- Enter email and password to login.
  • You will then be taken to the Sign-In page for activation of your account. You will also receive a confirmation email in your provided email account with an activation link.
  • Click on the activation link so your account will be activated.
  • From now onwards, you can login using the username and password that you chose while registering.

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How Do I Manage My Account?
You can manage your account by clicking "My Account" after signing in - for updating your profile and changing passwords. You can change the Billing or Delivery addresses while you are at the Order Confirmation Page.

Please note that changes made in this page will not be saved for any subsequent orders nor will it overwrite the registered addresses in My Account Page. For permanent change in addresses, please amend in the My Account Page.

  • Complete the Checkout Process (see "How do I complete the Checkout Process?" below).

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How Do I Order?
Browse through our online catalogue.

  • Tick the item you would like to purchase from Product display page.

Indicate the quantity you need (Minimum order quantity is 1. Kindly remove those items from Shopping List or Shopping Cart which you do not wish to purchase).

Click "Add to Shopping Cart" button.

  • You can carry on adding items into the Shopping Cart in this manner.
  • If you do not wish to checkout at this point, the items chosen will be saved in your Shopping Cart provided that you are a registered user.

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How Do I Search For Products?

Simply type the product name in the search box at the top right hand corner of the page and a list of matching items will be displayed. Alternatively, you may wish to browse our online catalogue by clicking on the various product categories.

You can search by keying in the general product category e.g. soap; and/or brand name. You may also input keywords within double quotes ("") for exact search.

Please also check out our Promotion Items, What’s New, and Other Promotions by clicking on the tabs at our Home Page.

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How Can I Pay?

We accept the following modes of payment:

  • Credit Card (Visa / MasterCard)  If you choose this mode of payment, you will be asked to provide credit card details upon checking out
  • Debit card ( Unionpay )

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How Do I View My Shopping Cart?

For adding items into the Shopping Cart, please refer to "How do I Order?" section. Items in shopping cart can be added to any Shopping Lists, when you click "Add Items to Shopping Lists".

There are various ways to view the Shopping Cart:

  • Mini Shopping Cart View: this list appears on the right side of the page when you add an item to the Shopping Cart, with brief description of items selected.
  • Click on "Checkout" button, review your order and then click "Confirm" button.

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How Do I Complete The Checkout Process?
If you have chosen Credit Card as the payment mode, you will be taken to the payment screen to enter credit card details; once accomplished, click “Confirm” to confirm payment.

You could make changes to your purchases before payment (Checkout Process) if you wish.

  • Update the quantity of the items you wish to purchase, or remove items if you choose not to buy them.
  • Decide when your order has to be delivered by choosing the delivery date and time.
  • You can select the mode of payment according to your choice.
  • Enter or edit the billing or delivery address for your order.

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How Do I Review My Order?

From Shopping List view, click on "Checkout" button, review your order, and then click "Confirm" button.

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Is It Safe To Use My Credit Card?

We guarantee that every transaction you make at Go-Buy-Lah Online is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Go-Buy-Lah Online.

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Delivery Information

To guarantee delivery, we must have proper and complete addresses. When you place your order, you will have the option to select your date of delivery. Once you have finalized your order and selected your delivery date, a nominal amount of delivery charge is applicable. Kindly note that delivery is only available on mainland Singapore.

Delivery Schedule:

a) Deliveries are available in Singapore mainland only, with the exception of areas listed here.

Orders Received

Delivery Schedule

               Before 3pm

         Within 5 days slots : 10-2pm, 2-6pm, 6-10pm

               After 3pm

         Within 6 days slots     : 10-2pm, 2-6pm, 6-10pm

Our delivery service is available from Monday to Friday, 10am – 10pm; and on Saturdays, from 10am to 6pm. There will be no deliveries on Sundays, Eve & Public Holidays. 

b) There will be no delivery on Sundays and Public Holidays. Orders received on Sundays, Eve & Public Holidays will be treated as orders received the next working day.

c) When the driver arrives at the point of delivery, we expect someone to be available to handover/sign for the parcel(s). In the event that nobody is available, Customer Services will call you and take further instructions. Please note that any changes to the scheduled delivery may incur an additional charge. 

In any case, you can contact our delivery team at delivery@gobuylah.sg

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